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Maintenance In Progress


Maintenance - 2023-11-10 - Voice and Data Management Platform System - Phase 1

Overview : Software Vendor and Backspace engineers will be performing general maintenance on the Voice and Data Management Platform System.



Impact : Services will be unavailable during some parts of the maintenance

Risk : Medium

Downtime : 1-2 Hours (intermittent)

Services: Upstream VOIP POILS/Trunks

Created: 10-27-2023 13:35:39 SAST

Scheduled Maintenance


Maintenance - 2023-11-11 - Voice and Data Management Platform System - Phase 2 - Starting: 11-11-2023

Overview : Software Vendor and Backspace engineers will be performing general maintenance on the Voice and Data Management Platform System.



Impact : Services will be unavailable during some parts of the maintenance

Risk : Medium

Downtime : 60 -90 minutes (intermittent)

Services Affected:

Internet APN - Vodacom

Private APN - MTN

Private APN - Telkom

Private APN - Vodacom

Private IPC - Openserve ADSL / FTTH

ADSL,VDSL,FTTH - Openserve

Voice - CellC

Voice - ECN

Voice - ICTGlobe

Voice - MTN

Voice - Session Telecoms

Voice - Switch Telecom

Voice - Telkom

Voice - Telkom Mobile

Voice - Vodacom

Voice - Dedicated Cloud PBX Services

Voice - Internal

Voice - International

Voice - Internet [ Backspace ]

Voice - Private APN

Voice - Recordings

Voice - VPN Services

Backspace Customer Portal

Backspace Voice and Billing Platform

Services: Upstream VOIP POILS/Trunks

Created: 10-27-2023 13:37:52 SAST
Maintenance - 2023-11-12 - Voice and Data Management Platform System - Phase 3 - Starting: 11-12-2023

Overview : Software Vendor and Backspace engineers will be performing general maintenance on the Voice and Data Management Platform System.



Impact : Services will be unavailable during some parts of the maintenance.

Risk : Medium

Downtime : 1 - 4 hours (intermittent). Care will be taken to restore critical services first to reduce downtime

Services Affected:

Internet APN - Vodacom

Private APN - MTN

Private APN - Telkom

Private APN - Vodacom

Private IPC - Openserve ADSL / FTTH

ADSL,VDSL,FTTH - Openserve

Voice - ECN

Voice - ICTGlobe

Voice - MTN

Voice - Session Telecoms

Voice - Switch Telecom

Voice - Telkom

Voice - Telkom Mobile

Voice - Vodacom

Voice - Dedicated Cloud PBX Services

Voice - Internal

Voice - International

Voice - Internet [ Backspace ]

Voice - Private APN

Voice - Recordings

Voice - VPN Services

Backspace Customer Portal

Backspace Voice and Billing Platform

Services: Upstream VOIP POILS/Trunks

Created: 10-27-2023 13:39:46 SAST

About


Welcome to our infrastructure status page. This platform provides you with the ability to monitor and stay updated on any issues that may be affecting your services. Here, you can track the progress of resolving these issues. We encourage you to subscribe to receive automated notifications via email, SMS, or create an RSS feed to stay informed.

Services


DFA bFTTB - CT1
DFA bFTTB - DB1
DFA bFTTB - JB1
FairCom bFTTB - CT1
Liquid eFTTB - CT1
Liquid eFTTB - DB1
Liquid eFTTB - JB1
MFN bFTTB - JB1
OpenServe eFTTB - CT1
OpenServe eFTTB - DB1
OpenServe eFTTB - JB1
Virtual Office Microwave - JB1
CT1 Edge Routers
CT1 Switches
DB1 Edge Routers
DB1 Switches
JB1 Edge Routers
JB1 Switches
LD8 Edge Routers
LD8 Switches
Equano
WACS
CT1 - PCCW AS3491
General Status IP Transit
JB1 - PCCW AS3491
LD8 (London) - Arelion (Telia AS1299)
LD8 (London) - Cogent (AS174)
LD8 (London) - Lumen (Level 3 - AS3356)
Exchange Online
Microsoft Teams
OneDrive for Business
Project Online
SharePoint Online
PRTG - South Africa
PRTG - United Kingdom
CT1 - JB1 - FibreCo
CT1 - JB1 - Liquid
CT1 - JB1 - Openserve
CT1 - JB1 Protected
DB1 - JB1 - DFA
DB1 - JB1 - Openserve
DB1 - JB1 Protected
DB1- JB1 - Liquid
AMS-IX
CT1 - CINX
DB1 - DINX
DE-CIX
JB1 - JINX
London - LINX
NAP Africa Cape Town
NAP Africa Durban
NAP Africa Johannesburg
CT1 - iSCSI SAN
CT1 - VMWare Nodes
CT1 - vSAN
JB1 - iSCSI SAN
JB1 - VMWare Nodes
JB1 - vSAN
vCloud Director Portal
CT1 - Cloud PBX - Asterisks
JB1 - Cloud PBX - Asterisks
JB1 - VoIPpanel.io
Upstream VOIP POILS/Trunks
cPanel Web Server

History


Events This Month

  • Liquid DB1-JB1 Down

    11-29-2023 19:49:59 SAST

    Liquid DB1-JB1 Down

  • Latency on DFA Johanessburg - Durban

    11-27-2023 07:19:12 SAST

    We've observed increased latency on DFA NLD between JB-DBN. Upstreams have been notified.

  • Johannesburg DFA FNO issue

    11-26-2023 09:42:13 SAST

    The links for clients Starco, Horsepower LS Autobody, Horsepower Dent Doctor, Horsepower BBCars and Broadsmart Lillies Leaf are down, issue has been escalated to the provider and will provide an update soon

  • Seacom NLD to Cape Town is down

    11-23-2023 18:22:53 SAST

  • DFA NLD JB1-DB1 down

    11-23-2023 10:18:41 SAST

    DFA between ISD and Durban is down, Customers on Protected Service are not affected as traffic is routed over alternative paths. We have reported the link to DFA to Investigate. Updates to follow.

  • DFA DB1-JB1 NLD to Durban high latency

    11-23-2023 03:03:01 SAST

    DFA DB1-JB1 NLD to Durban high latency

  • JB1-CT1 Seacom Down

    11-22-2023 00:53:53 SAST

    JB1-CT1 Seacom Down

  • DB1-JB1 NLD to Durban DFA high latency.

    11-20-2023 21:20:40 SAST

  • Openserve NLD Johannesburg to Capetown is down

    11-19-2023 02:03:28 SAST

    Our NLD between Johannesburg and Capetown is reporting down, issue is escalated to the provider.
    Will follow up with updates soon.

  • DFA NLD JB1-DB1 is down

    11-18-2023 15:59:21 SAST

    Please note our DFA link from Johanessburg to Durban is down, upstreams have been notified and are investigating. There is no impact on traffic as there are 2 backup links

  • Seacom NLD to Cape Town CPT1/JBG2/10GE/020/M is down

    11-18-2023 10:38:41 SAST

    Seacom NLD To Cape Town is down.
    The issue has been escalated to the service provider for further investigation.

  • WACS path to London down

    11-18-2023 07:17:35 SAST

    Our WACS ILD path to London is down. We have since escalated to the provider.
    Layer 2 ILD circuits will be down. IP Transit traffic is operational on other paths. No impact to Customers

  • Seacom NLD to Cape Town CPT1/JBG2/10GE/020/M link is down.

    11-17-2023 19:33:02 SAST

    freshdesk ticket:135481

  • Emergency restart of VoIP Servers

    11-17-2023 10:20:15 SAST

    we are investigating an issue where clients are failing to phone some cell numbers. Engineers will restart the VoIP servers shortly. This may result in active calls being dropped.

  • Liquid NLD to Durban is down

    11-15-2023 18:20:26 SAST

    Our Liquid NLD to Durban link 027BRYA292014132595 is down, reported to Liquid

  • Openserve NLD to Durban 102667830 link is down

    11-13-2023 20:02:54 SAST

    The NLD link 102667830 to Durban is down, reported to Openserve accordingly.

  • Liquid NLD to Durban is down

    11-12-2023 03:32:43 SAST

    Please note our NLD between Johannesburg and Durban is down, upstreams have been notified and are investigating. Due to poor weather conditions and safety concerns, the team will further investigate the issue at 08:00 AM

  • OpenServe JB1-DB1 NLD latency

    11-11-2023 20:22:48 SAST

    OpenServe JB1-DB1 NLD experiencing intermittent high latency.

  • NLD between Johannesburg and Capetown is down

    11-11-2023 11:53:09 SAST

    Please note our NLD between Johannesburg and Capetown is down, upstreams have been notified and are investigating.

  • Unable to access one or more Microsoft 365 services

    11-10-2023 12:31:45 SAST

    MO688737, Last updated: November 10, 2023 at 11:54 AM GMT+2
    Estimated start time: November 10, 2023 at 11:21 AM GMT+2

    November 10, 2023 at 11:54 AM GMT+2

  • High latency on Liquid JB1-CT1

    11-09-2023 19:33:19 SAST

    Please note that on our link Liquid JB1-CT1 is registered high latency, upstreams have been notified and are investigating.

  • High latency on JB1-CT1 Openserve 101258730

    11-09-2023 19:19:52 SAST

    Please note that on our link JB1-CT1 Openserve is registered high latency, upstreams have been notified and are investigating.

  • Seacom CT1-JB1 is down

    11-09-2023 18:37:12 SAST

    Please note our link Seacom CT1-JB1 is down, upstreams have been notified and are investigating.

  • Liquid NLD to DBN is down

    11-08-2023 19:09:11 SAST

    Please note our link Liquid to DBN is down, upstreams have been notified and are investigating.

  • Johannesburg - Durban DFA NLD is having high latencies

    11-07-2023 16:06:18 SAST

    Johannesburg - Durban DFA NLD is having high latencies. We opened a case at DFA. tt #10303711

  • DFA DB1-JB1 NLD to Durban high latency

    11-06-2023 01:56:04 SAST

  • vCloud Director Portal Emegency Maintenance 4 November 2023

    11-03-2023 14:45:04 SAST

    Dear Valued Client,

    We would like to inform you about upcoming essential maintenance on the Virtual Data Center scheduled for Saturday, November 4th, 2023, from 08:00 am to 08:30 am.

    During this time, our highly skilled engineers will be performing a service restart on the Virtual Data Centre. While we are dedicated to minimizing any disruptions, there may be a temporary interruption in access to the vCD as our engineers carry out this crucial service restart.

    Please be assured that Network Platforms is fully committed to keeping any downtime to an absolute minimum.

    Should you have any questions or need further assistance, do not hesitate to contact our support desk at support@networkplatforms.co.za.

    We greatly appreciate your understanding and cooperation.

    Best Regards,
    Network Platforms

  • Seacom stale routes

    11-01-2023 13:09:19 SAST

    Seacom AS37100 has stale routes in their Johannesburg routing table, affecting us and potentially others.
    This has been raised with then via multiple channels we await their resolution.